Elements and Performance Criteria
- Provide a first point of contact for persons seeking police assistance
- Time is managed to ensure people can access police assistance during duty hours and for emergencies out of duty hours as per organisational policies and guidelines
- All requests for assistance are accepted and treated impartially according to departmental and organisational policies, procedures and guidelines
- Where necessary, protocols are established to allow community members not culturally permitted to address the member to lodge requests for assistance
- Requests for assistance are responded to promptly or referred on to the supervising officer at the first opportunity
- Patrol community to monitor and minimise anti-social activity
- Positive presence is maintained in the community
- Community networks and organisations are used to monitor anti-social activity
- Youth issues are addressed in consultation with parents, schools and community authorities
- Patrols are conducted so as to minimise anti-social activity and to detect breaches of regulations and laws
- Liaise with community organisations and representatives of other government agencies to address social problems
- Ongoing liaison is maintained with local representatives of other agencies to identify areas of common concern and/or possible joint initiatives
- Community organisations are kept informed of progress of own work as appropriate
- Note is taken of community concerns
- Community organisations are involved in strategies to address local issues
- Resolve local disputes or refer to appropriate authorities
- Personal, family or kinship networks are used to assist in dispute resolution as appropriate
- Traditional law and authorities are used in dispute resolution as organisationally permitted and appropriate
- Supervising officers are kept informed of the background and progress of serious community disputes as culturally appropriate
- Disputes requiring outside legal or other intervention are referred to appropriate persons and supervising officer is informed
- Report criminal activity and serious incidents to supervising officer
- Criminal activity and incidents with policing implications are reported to supervisors in a timely manner
- Any initial actions or investigations undertaken are in accordance with powers exercised, organisational instructions and own abilities
- All actions undertaken to investigate crimes, respond to incidents or penalise breaches of law or regulations are reported to supervising officer according to departmental instructions